Return Policy

Eligibility for Returns

We accept returns within 7 days of delivery, excluding custom-made artworks.

To be eligible for a return, the artwork must be:

• In its original condition

• Unused and undamaged

• Returned with original packaging

Custom or commissioned pieces are non-refundable, as they are created specifically upon request.

Return Process

To initiate a return, please contact us at storewildbrush@gmail.com within 7 days of receiving your order.

Please include:

• Your order number

• Clear photos of the artwork and packaging (if applicable)

• Reason for the return

Our team will review your request and provide return instructions.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item arrives damaged or defective.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking information.

Damaged or Defective Items

If your artwork arrives damaged, please contact us within 48 hours of delivery and provide photos of the damage.
We will assess the situation and arrange for a replacement or appropriate resolution.

Refunds

Once we receive and inspect the returned artwork, we will notify you regarding the approval of your refund.
If approved, refunds will be processed to the original payment method within a reasonable timeframe.